Privacy policy
This privacy policy explains how 10bet Tanzania collects, uses, stores, and protects your personal information when you use our betting and casino services. We are committed to safeguarding your privacy and complying with applicable data protection regulations. Last updated February 2026.
Information we collect
We collect personal data you provide during registration, account verification, deposits, withdrawals, and gameplay. Required information includes full name, date of birth, email address, phone number, residential address in Tanzania, and government-issued ID for KYC verification. We also collect transactional data such as deposit amounts, withdrawal requests, betting history, game selections, and timestamps.
Technical data is automatically gathered when you access our platform. This includes IP address, device type, browser version, operating system, location data derived from IP, and cookies that track session activity. Mobile app users grant additional permissions for push notifications and device identification.
How we use your information
Your personal data serves multiple purposes essential to platform operation. We verify your identity and age to comply with Anjouan gaming regulations and prevent underage gambling. Financial transactions require data validation to process M-Pesa, Tigo Pesa, and Airtel Money deposits and withdrawals securely. Anti-fraud systems analyze betting patterns and account activity to detect suspicious behavior.
Marketing communications use your contact details to send promotional offers, bonuses, and updates about new games or features. You can opt out of marketing emails by clicking unsubscribe links or adjusting preferences in account settings. Customer support accesses your data to resolve disputes, answer queries, and investigate technical issues.
Data sharing and third parties
We share limited data with payment processors handling M-Pesa, Visa, and Mastercard transactions. These providers receive only information necessary to complete financial operations and follow their own privacy policies. Game providers like Pragmatic Play, Evolution, and Spribe access gameplay data to deliver casino and live dealer content but do not receive your contact or financial details.
Regulatory authorities may request data to investigate suspected illegal activity, money laundering, or fraud. We cooperate with law enforcement when legally required. Your information is never sold to advertisers or third-party marketers. We do not transfer data outside Tanzania except to licensed payment processors and game providers operating under strict confidentiality agreements.
Security measures
10bet Tanzania employs SSL encryption to protect data transmitted between your device and our servers. All passwords are hashed using industry-standard algorithms, making them unreadable even to our staff. Financial information entered during deposits is not stored on our servers; payment processors handle this data directly.
Access to personal data is restricted to authorized personnel who require it for specific job functions. Regular security audits identify vulnerabilities, and we update systems to address emerging threats. Despite these measures, no online platform can guarantee absolute security. Users should protect their login credentials and report suspicious account activity immediately to support@10bet-tanzania.com.
Your privacy rights
Tanzanian users have rights regarding their personal data. You can request access to all information we hold about you by emailing support@10bet-tanzania.com with your account details. We respond within 14 business days with a complete data report. You may request corrections to inaccurate information or deletion of your account and associated data, though gambling regulations require us to retain certain records for seven years.
Object to marketing communications at any time through account settings or by contacting customer support. Withdraw consent for non-essential data processing without affecting core platform functionality. If you believe we have mishandled your data, file a complaint with our data protection officer at dpo@10betafrica.com or contact relevant Tanzanian data protection authorities.